Get your tasting room staff focused on sales and delivering 5 star service!
Book for one of these dates to attend at wine.co.za offices in Somerset West, or if you have more than 4 candidates, we can arrange a date to train at your premises. We need a minimum of 4 candidates to ensure we can run the course.
Wine Sales Advisor Level 3: Sales and Service focus
This is a sales and service oriented course, designed to enhance the guest experience and deliver a Wow! Factor for wine knowledgeable teams.
The course works with candidates to explore the following areas:
- Communication: How do we communicate with guests? How body language is important. The winery story and the wines it makes, and explaining them in a knowledgeable and understandable way.
- Guest Experience: First impressions and guest interaction. Service efficiency and building rapport.
- Sales Strategies: Professional relationship selling and understanding guests needs. Selling a solution and closing the deal.
- 5 Star Service: Service etiquette and the Wow! Factor. Professional wine service and etiquette.
- Brand Loyalty: Retaining customers and residual sales. Wine clubs, loyalty programs and online sales.
Cost: R1 500 ex. VAT
Date
OTHER COURSES COMING UP:
Contact Judy Brower | judy@wine.co.za | 021 851 2737 | 076 011 0753 for more info.
Find our more about our DTC ACADEMY HERE