Who should attend this course
You will benefit immeasurably from our seminar if this is you:
• Business Owners • C-Level Executives • Directors • General Managers • Department Managers
This is a high-level strategic hands-on seminar over 2 days. Delegates will be allowed to analyse their departments and choose 2 examples of processes to analyse and correct.
Course outline
DAY 1
- Introduction and Context of Business Process Improvement
- Business Process Improvement vs Business Process Management
- Introduction to Lean Six Sigma
- DMAIC Methodology
- Identifying business processes
- Business Process Mapping
DAY 2
- Review: Identified business processes as presented by delegates
- Practical exercise - A service-based Business Process
- Practical exercise - An operational/production based Business process
- Practical exercise debrief
Email marla@thedivineprojecthouse.co.za for more information or book online. Visit our website for Team Discounts!